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About CityHeart

About City Heart Holidays

The story of City Heart Holidays started in the year 2005 with a vision to establish a company which caters to the demand of customers in tours and travel industry with customer oriented approach. Right from the beginning, company developed customer centric approach to business. It has been prime motto of the company to earn revenue only if customer is satisfied. Mr. Vinod Sharma (CEO and Founder of the company) had a clear picture in mind, right at the stage of inception to make City Heart Holidays as India’s most valued Tours and Travel Company. Initially company focused on tours and travel operations in and around Himachal only.

With the growth in business and having a long list of satisfied customers, today company has operations not only in Himachal but whole of the country. At present, company has become one of the leading tours and travel management Company in India. Some of the most attractive destinations like Himachal, Kerala, Rajasthan and Uttaranchal are the strong holds of the company. Company has established a strong network of travel agents, franchises, transporters and hoteliers to make hassle free arrangements for its customers. Presently, company deals with leisure trips, Ayurveda & Yoga tours, organizing vacations, honeymoon travel, corporate travel and customized tours to suit the needs of customers. Today more than 10,000 people across the country and abroad travel with us for their various purposes. We have a track record of flawless service for last ten years.


We believe in the philosophy of “ATEETHI DEVO BHAVA”. We give our best to make our guest feel at home. Profit has never been at the centre of company’s business operations rather company always focused on customer satisfaction. We strongly believe that if our customer is satisfied, we are bound to grow.
We do everything possible for the customer satisfaction. We are always ready to go extra mile to meet the expectations of our customers and we have been doing the same for last 10 years. Results can be seen from ever growing demand of people to travel and share their joy with us. We understand that our customer is spending his/her hard earned money with us and we provide best of the facilities and services unmatchable in the industry.


We have a vision to be most valued, reliable and customer friendly company in the industry.


To achieve our vision company has established following missions.
1. To double the market share in terms of business in next two years.
2. To reach to 50,000 customers in next 02 years and to 100000 customers by the year 2015.
3. Start tours and travel packages for outbound customers by 2014.
4. Continuous focus on Human Resource Development through training.


Our business revolves around certain values which are driving force not only to the company management but to each and every employee of the company.
Customer is supreme – This is a core value of the company. Every other value revolves around this only. We fully understand that customer is supreme for us. If our customer is satisfied, we are also satisfied. Hence, we try our best to maintain very high customer satisfaction ratio.
Accountability - we understand the value of the money of the customer and provide best of the facilities and services to the customer. We are accountable for every single penny you spend with us. We are responsible for every arrangement, we make for you and will always be there to shoulder our responsibilities.
Value of time – Here at City Heart Holidays we fully understand the value of the time of our customers. That’s why we make every effort to give you joy and a memorable experience for every second you spend with us. We make it a point that there are no mismanagements, unnecessary delays during your whole travel period. Even if something goes wrong, we are always ready with a backup plan so as to save your valuable time.
Passion for the job – Every employee of the company is highly passionate about his or her job because it’s not only job for any employee in City Heart Holidays , rather it’s a way of life. Company management keeps in mind that if our employees are satisfied to work with us then only they will be able to satisfy our customers. So every possible opportunity is explored and provided for the growth and development of the employees of the company. That is why you will find a personal touch in our services and our employees are always ready to help you even out of the way of their responsibilities.
Reliability – We have a reliability record of past 10 years. Our packages are well planned and managed so that our customer is always at ease with us and completely rely on us.
Transparency – Every deal you do with our company will be a transparent deal. You will never find hidden charges, miscellaneous charges etc. when you are doing business with us. Every type of charge will be told to you beforehand in our detailed package document.
Innovation - Innovation is a policy for the company. We try to innovate every day to give best deals, destinations and offers to our customers. Through our innovative ways we are able to cut down cost but maximize services to the customers.


CHIEF EXECUTIVE OFFICER Mr. Vinod Sharma is Chief Executive Officer and founder of the company. He has a vast experience of tours and travel industry. A well read person who has widely travelled in and abroad. Mr.Vinod Sharma has done MBA and possesses exceptional innovative and creative approach to business. A true scholar who has in-depth knowledge of customs, traditions, people and places of India. He has done extensive research in the field of ancient knowledge of Vedanta, meditation and Yoga. This research of his is reflected in all his business strategies where he strives to provide a feel of real India to each and every customer. All packages and programmes of the company clearly show his true Indian touch.

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